While blogs continue to simmer with complaints from people who waited months to buy an iPhone and now are experiencing problems activating it, AT&T Inc. said Sunday that the situation has improved.
more photos » "We are working on any issues on an individual basis with customers who were impacted," said Michael Coe, a spokesman for AT&T, the Apple Inc. device's exclusive carrier. Nearly all customers have been able to activate their phones within five to eight minutes, he said.
Without activation, not even the phone's alarm clock works, leading some unhappy customers to joke that their inactive iPhones are little more than expensive paperweights.
AT&T attributed the problems to overloaded servers as large number of customers tried to activate their phones over the weekend. After being hit with the initial onslaught, AT&T made technical adjustments to its activation system so that new users wouldn't face the same delays, Coe said.
Customers with corporate accounts might also experience delays because AT&T needs authorization from the telecommunications manager at their company to switch them to an individual account, he said.
more on the link!
http://www.cnn.com/2007/TECH/ptech/07/02/iphone.ap/index.html#cnnSTCText
more photos » "We are working on any issues on an individual basis with customers who were impacted," said Michael Coe, a spokesman for AT&T, the Apple Inc. device's exclusive carrier. Nearly all customers have been able to activate their phones within five to eight minutes, he said.
Without activation, not even the phone's alarm clock works, leading some unhappy customers to joke that their inactive iPhones are little more than expensive paperweights.
AT&T attributed the problems to overloaded servers as large number of customers tried to activate their phones over the weekend. After being hit with the initial onslaught, AT&T made technical adjustments to its activation system so that new users wouldn't face the same delays, Coe said.
Customers with corporate accounts might also experience delays because AT&T needs authorization from the telecommunications manager at their company to switch them to an individual account, he said.
more on the link!
http://www.cnn.com/2007/TECH/ptech/07/02/iphone.ap/index.html#cnnSTCText